Privacy Policy

Who we are

We are Ben Nevis Guides (BNG). We are owned and managed by Max Hunter.

Our website address is:

Contact Max on 07724740225, or email

Ben Nevis Guides, 10 Glenlochy Road, Fort William, Inverness-shire, PH336GY

What personal data we collect and why we collect it

– What personal data is collected?

We will ask for a completed booking form for every booking. The booking form will ask for active consent from every user (booking client) for this data. This will include name, email address, as well as data concerning health – medical information.

– Why we collect this personal data:

Information from a client obtained through the booking form, is of ‘Vital Interest’ in relation to the activity which has been booked by the client. Medical information from a booking form may be carried on the person of an Instructor/Guide/Leader contracted by Ben Nevis Guides, for the course of the booked activity. If a paper copy of the booking form exists, then it will be stored securely in the Office at Ben Nevis Guides. If the client information or booking form exists electronically, for example in an email, then it will be on a device protected by a Password and/or Passcode.

Clients booking forms (which contain the medical information) will be carried by Max Hunter during the booked activity, or any freelance instructor booked by Ben Nevis Guides. The medical information can then be referenced during a medical emergency. Under GDPR this information is classed as being of ‘vital interest’. After the activity, the client data (information on the booking form) will either be held for internal management, or will be destroyed / shredded.

All freelance instructors booked to work for Ben Nevis Guides will agree to, and sign the Ben Nevis Guides Data Sharing Agreement, before the work. After the activity, the client data will be either destroyed by the freelance Instructor/Guide/Leader or be held for internal management securely in the Office at Ben Nevis Guides.

The client or any ‘data subject’ is able to contact Ben Nevis Guides at any point, via any method of communication to have their data destroyed, removed or amended. This applies to paper data from the booking form, or electronic data from the booking form, or any contact form they may have filled in, email version or website version. 


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

If you complete and submit a contact form (booking enquiry form) on this website, then your name, email address and phone number (personal data) will be captured. This data is stored initially in this website, and also sent via email to This data will be used initially to email/call the contact, and after the enquiry is closed (enquiry leads to no booking, or enquiry leads to a booking & activity), then the contact forms can be deleted. In summary, the we keep the contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes. 


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

The Web Hosting for Ben Nevis Guides is in Scotland.

Your contact information

Email contact to Ben Nevis Guides –

Mobile number to Max Hunter – 07724740225

Data Protection Officer is Max Hunter. Email address as above. Mobile number as above. 

Additional information

How we protect your data

When considering the security of sending your personal data (e.g. Booking Form) to BNG it is important to remember that different methods of communication have different levels of security. Emails are not 100% secure, because passwords can be broken – emails are NOT end-to-end encrypted.  If you would like a more secure method of sending your personal information (e.g. the Booking Form), then WhatsApp or Facebook Messenger are available – these are both end-to-end encrypted – therefore they are the most secure way to send your personal data. BNG will send you the blank Booking Form by email, and you are welcome to send it back to BNG by 1. Email, 2. Post, 3. WhatsApp or 4. Facebook Messenger.